So, you're supposed to take a trip to see your family next week. You've cancelled your newspaper, alerted a handful of trusted neighbors about your absence so they can watch over things, and even had the mail stopped while you're away. As you sit down to have your glass of wine, you realize that there are a pair of big brown eyes looking back at you; what do you do about "Butch"?
Everyone that you really trust to take care of him is going with you out of town, your neighbors are allergic to dogs, so they're not an option either. Well, I suppose you need to find a professional to take care of him, after all they're trained to take care of all dogs right?
You call a few kennels and get information on their rates, vaccinations required, what is required of you to bring for your dog, etc. Some of them even allow you to tour their kennel by making an appointment, and you feel you should do so. You arrive at the kennel and everything is neat and clean, the few dogs that are in the kennel appear to have clean surroundings, and you're satisfied, and you book the appointment.
The big day comes to drop off Butch at the kennel. When you arrive, things seem a bit chaotic. The teenage girl at the front desk informs you that it's a busy day for them and that things usually aren't 'this bad', or they tell you that they had an employee call in sick, so they are understaffed today. You understand and fill out the paperwork on Butch and then leave your pet in their care for the week.
But, what happens to Butch when you walk away? Is he going to be in that big kennel area that you were showed when you toured the facility? Is he going to be kept clean, fed, watered, happy? Is he going to be allowed to run around freely with other dogs who may not like him and may fight with him? What really happens?
Speaking from the other side of the check in counter, I can tell you that I would never leave my pet in any kennel, for any reason. The fact that the majority of boarding kennels is understaffed is an understatement. I've talked with kennels who state that they have one kennel person for every 12 dogs, and after speaking to a former employee, the truth is that one person is responsible for over 30 dogs, and must also work the check-in counter, answer phones, take care of laundry, cleaning, feeding, watering, walking and medication. How much can one person do?
So, you think your dog is going to be kept in the beautiful environment that you were showed when you toured the facility? Many kennels use the old bait & switch tactic. I know of several kennels who have various areas that they keep dogs. One area is absolutely wonderful looking- feels like home. This is simply the area that new clients are showed when thinking of boarding their dog, and when you're walking away from your pet, they're taking your dog into that area...until you leave. Once you're gone, the dog is put somewhere else for the duration of his visit. Sometimes it's a fairly large kennel area but not nearly as plush as you imagined, other times, it's in a crate lined with newspapers and old towels. The bait and switch tends to happen much more over holiday times, and especially spring break. If you have a small dog, your dog will most likely not be kept in that big kennel area you think- he's going to be crammed into a crate because he can fit in there, and that will open another spot up for a big dog, which usually are charged more.
Now, you think you're leaving your pet with trained professionals? This is the biggest misconception around. The majority of kennel staff have little to no training. Many are high school age, some are older- but very few even know the first thing about dogs. They simply applied for the job because they thought they were going to be paid to sit around and play with dogs all day, when you actually never have a moment of time when you can actually show the dog that kind of attention; due to the massive under-staffing. These same untrained people are in charge of giving out medication to those who are required to have it, and many either don't give it, or don't give it correctly. If there are pills left over on the day the dog is supposed to leave, the kennel staff simply takes pills out because they knew they weren't given to the dog, but they don't want the owner to know. If the kennel staff knows what the medication is for, they will keep it in case they need it for one of their own dogs sometime. Keep in mind that some of these dogs who require medication are receiving it for pain, epilepsy, thyroid problems, and even diabetes. Insulin left out on the counter all night? Ooops, put it in the refrigerator the next morning and it'll be ok... WRONG. The insulin will become useless, but you don't know that, right?
So you brought in a bunch of dog food, and a whole lot of treats for your dog so he'll enjoy your stay- good for you! You really think YOUR dog is going to get that? Excess food is usually dumped into a 'house food bin' where the boarding dogs who did not bring their own food are dished out food from, and charged a few dollars a day each for this- and it's YOUR food! The kennel is charging other boarding customers for food that YOU brought in for YOUR dog! The typical ratio each feeding is one bowl for your dog, one scoop for the kennel bin. The treats? Those are either picked over by kennel staff/owners and taken home to their own pets, or given to dogs who are loud- in order to occupy them so they're quiet. Your dog may see one or two, but the rest are give out to others, and you're left thinking your dog was eating well and having treats all the time.
So, you brought in a bunch of bedding for your dog, and all his favorite stuff. He's most likely not going to see any of it while he's there, and if he does, it'll be only for the last day because the kennel does not want to have to wash it all the time.
Now here's where it gets really bad. If your dog is really wild or barking too much, many kennels will hand out Benadryl like it's candy- to make your dog drowsy and quiet. If you brought sedatives for your dog just in case he gets upset, they'll get given to him to keep him quiet, and maybe even passed out to some other dogs to keep them quiet. A lot of dogs tend to get loose stools when they're boarding due to being upset from being away from home or even being fed the wrong food, well to get rid of this problem, many kennels will have medications to 'stop them up', such as high dosed antibiotics that work in the bowel. Now, the kennel staff has no idea if your dog is sensitive to certain medications or allergic to medications, but it's given out anyway without you ever knowing. They wont tell you that your dog had problems unless it's something that they cannot hide from you.
Did your dog come home with cuts on his face? They'll most likely tell you it's from your dog being excited and he was chewing on the kennel area and cut himself. Sometimes this may be true, but other times a dog gets away from the kennel staff and runs to the front of another dogs kennel and tries to attack through the fencing, causing cuts on your dog.
With all that said, if you have to leave your dog, it's best to leave him with a family member or try to take your pet with you. A great deal of the time, trusting strangers with your pet isn't the best option. There may be some good kennels out there, but there are so many bad ones to worry about. If you can find a kennel with webcams built into their facility and you can watch your dog at any time on the internet, it may be your best choice if you must board your dog. At least then you can keep an eye on him and know what he's doing, and the kennel staff knows you may be watching, so they're more prone to take better care of your pet. You may pay a bit more for a kennel with those cameras, but knowing your pet is safe, clean and well cared for is worth the extra money.